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Frequently asked questions

How long will it take to receive my order?

Due to certain handcrafted processes, your order will be shipped within 12 business days after it is placed.
Depending on your country or region, delivery usually takes 3–15 business days.
Once your order is shipped, you will receive an email with tracking information, allowing you to check the delivery status at any time.

Is it safe to pay on your website?

Absolutely. Our website uses SSL encryption to protect all transactions.
We support secure payment methods such as PayPal and major credit cards, and we never store your payment information.

What if my puzzle is missing pieces or has issues?

If your puzzle arrives with missing pieces or any defects, please contact us right away.

We’ll promptly offer a free replacement, no worries.

Return & Refund Policy

We want every piece you receive to feel truly worth it. If something isn’t quite right, we’re here to help.
You may request a return or exchange within 7 days of receiving your order.
1. Eligibility
To be eligible for a return, items must be unused, unopened, and in their original packaging, in a condition suitable for resale.
2. Proof of Purchase
Please provide your order number or proof of purchase when submitting a request.
3. Damaged or Defective Items
If your item arrives damaged or defective, please contact us as soon as possible and include photos or videos as evidence.
We will gladly arrange a replacement or a full refund.
4. Change of Mind
If you wish to return an item for personal reasons (such as change of mind or ordering mistakes), the return shipping cost will be the responsibility of the customer.
5. Refunds
Once your return is approved, refunds will be issued to your original payment method within 3–7 business days, depending on your payment provider.

Contact Us

If you have any questions, partnership inquiries, or need support, feel free to reach out to us.
📧 Email: info@sylvapuzzles.com
We’ll get back to you within 24 hours.

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Products

Fairy Card Game with Koalas

Fairy Card Game with Koalas

$98.00
Deer at the Edge of the City

Deer at the Edge of the City

$78.00
Morning in a Pine

Morning in a Pine

$89.00
The Arrival Of The Guests, Venice

The Arrival Of The Guests, Venice

$105.00